Returns & Exchanges
At Matrix Warehouse Computers, we strive to ensure your technology needs are met with high-quality products and a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 7 days in its original packaging for a refund or exchange, subject to our terms and conditions.
Initiate Your Request
Contact our support team or visit your local Matrix Warehouse branch with your original proof of purchase to log a return request.
Assessment and Inspection
Our technical team will inspect the item to ensure it is in its original condition, complete with all accessories, manuals, and undamaged packaging.
Verification of Fault
For technical defects, the hardware will undergo diagnostic testing to verify the fault and determine if it falls under the manufacturer's warranty.
Resolution and Processing
Once approved, we will process your refund via the original payment method or provide a replacement unit based on current stock availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing